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Guide 03 · What counts

What Counts as a Qualified Roofing Appointment

The short answer

A qualified roofing appointment at Starweb clears five checks: the person booked owns the property, a roofing or siding project is stated, address and phone are verified, it is booked on your calendar, and it is confirmed before the visit. If it fails any one of them, or the homeowner no-shows, it does not count and gets replaced.

The same standard applies on every account.

~2 min read

The five checks

  1. Owner

    The person we book owns the property

    Why it matters: A renter cannot approve a roof

  2. Scope

    A roofing or siding project is stated

    Why it matters: "Just curious" is not a project

  3. Contact

    Address and phone verified

    Why it matters: A wrong address is a wasted drive

  4. Time

    Booked on your calendar

    Why it matters: It is a time slot, not a list to call

  5. Status

    Confirmed before the visit

    Why it matters: Your closer is not driving to an empty driveway

When one fails

An appointment that fails a check does not count and gets replaced. A no-show works the same way.

You prepay for a block of appointments. Each one delivered comes out of the block. Only appointments that clear the standard come out of it.

Why this protects you

It defines the product. The word "appointment" has no fixed meaning. Each vendor defines it. Ours is written down.
It puts the cost of a bad booking on us. Whoever pays for a bad booking has a reason to filter.
It keeps your closer's day workable. One renter or no-show in a run of four changes the whole day.

What it does not promise

It does not promise a sale, a close rate, or a number of appointments by a date. Appointments typically start within 7 business days of launch. That is a start window, not a volume guarantee.

What you are billed for meets the five checks. That is the commitment.

Appointments are never shared or resold, and we only run a limited number of contractors per area. See open markets. Use this standard to judge any vendor with the vetting checklist. Pricing is on the cost page.

FAQ

No. It does not count and gets replaced.

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